Shipping policy
At Roast Coach Coffee Roaster, we roast in small batches in Marquette, Michigan, to ensure your coffee arrives as fresh as possible. Below are the details regarding how we roast, pack, and ship your order.
1. Order Processing & Roasting Time (Handling Time)
- All orders are processed and roasted within 1 to 2 business days (Monday through Friday, excluding federal holidays).
- Orders placed after 12:00 PM EST or over the weekend will begin processing on the next business day.
2. Domestic Shipping Rates & Delivery Estimates (United States)
We ship across the United States via USPS Ground Advantage, USPS Priority Mail, and UPS Ground. Once your order ships, estimated transit time is 3 to 5 business days.
Shipping charges are calculated automatically at checkout based on the total weight of your order:
- 0 oz to 15.9 oz (e.g., 1 x 12 oz bag or sample packs): $5.95
- 16 oz to 45 oz (e.g., 2 to 3 x 12 oz bags): $7.95
- 45.01 oz and up (e.g., 4+ x 12 oz bags or 5 lb bulk bags): $11.95
Please note: While we do everything we can to ensure your coffee arrives on time, delivery dates are estimates and minor carrier delays may occasionally occur due to weather or peak seasonal volume.
3. Local Delivery (Marquette Area)
When available for eligible local ZIP codes at checkout, local delivery orders are typically delivered within 1 to 3 business days after roasting. You will receive a notification when your order is out for delivery or has been dropped off.
4. International Shipping
At this time, we only ship within the United States and do not offer international shipping.
5. Shipment Confirmation & Order Tracking
Once your order has been packed and a shipping label is created, you will receive a Shipment Confirmation email containing your tracking number(s). Please allow up to 24 hours for the carrier's tracking portal to update with active scan information.
6. Incorrect Addresses & Undeliverable Packages
Please double-check your shipping address at checkout. If you notice an error in your shipping address, contact us immediately at jsrenfors@gmail.com before your order is fulfilled so we can update it. Roast Coach Coffee Roaster is not responsible for packages delivered to an incorrect address entered by the customer at checkout. If a package is returned to us as undeliverable due to an incomplete or incorrect address, the customer will be responsible for the reshipment cost.
7. Lost, Stolen, or Damaged Packages
- Damaged in transit: If your order arrives damaged, please save the packaging and coffee bags, take clear photos of the damage, and email us at jsrenfors@gmail.com within 14 days of delivery. We will send a replacement or issue a full refund at no cost to you.
- Lost in transit: If your tracking link shows no movement for more than 7 business days, please reach out to us so we can file a carrier trace and send out a replacement roast.
8. Contact Us
If you have any questions about your shipment or need help with an order, please contact us:
- Business Name: Roast Coach Coffee Roaster
- Website: https://roastcoach.shop
- Email: jsrenfors@gmail.com
- Phone: (541) 661-1722
- Fulfillment & Mailing Address: 1027 North Front Street, Marquette, MI 49855
